Someone calls at 8am on a Tuesday wanting to book a class. Your instructor is mid-session. Your front desk is signing someone in. By the time anyone gets to the phone, they've booked at the gym down the road.
Apex Fitness London is a premium health club group with four locations across the city. Shoreditch, Canary Wharf, Battersea and Marylebone. Katie has been built entirely from Apex's business data. She knows the membership tiers, the weekly class timetable, live class availability, the personal trainers and their specialities, and which clubs have the pool and spa. Ask her anything a member or a prospect would ask. She will handle it exactly as your receptionist should.
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Health and fitness businesses live and die by bookings and memberships. Every missed call is a missed class booking, a lost membership enquiry, or a patient who needed you. Your team is on the gym floor, mid-treatment, or with a client. And the calls that come in outside hours — early mornings, evenings, weekends — are often from the people most motivated to start. They will not call back.
Our AI receptionist answers every call the moment it comes in — trained specifically on your business, available 24 hours a day, 7 days a week. Whether it is a membership enquiry, a class booking, a patient appointment or a treatment question, every call is handled. Fully managed by us, end to end.
All call data is handled securely and in line with UK and Irish data protection regulations. Callers are informed their call is handled by AI and may be recorded. Whether you are a gym, a clinic, a physio practice or a wellness studio, your data is protected. Full details in our Privacy Policy.
Gyms and fitness clubs, physiotherapy clinics, personal training studios, yoga and pilates studios, GP practices, private hospitals, cosmetic clinics, mental health services, osteopaths, chiropractors and any health or fitness business that values every enquiry.
Fully managed AI reception for UK & Ireland health and fitness businesses. GDPR-aware. No tech required. Live in 5–7 days.
Book a free 20-minute demo and see exactly what AI Smart Stack looks like for your business — no commitment, no tech jargon.