AI Receptionist for Healthcare

The Challenge

Healthcare practices live and die by appointment volume. Every missed call is a missed booking — and often a lost patient long term. Your team is busy delivering care, not sitting by the phone. And the calls that come in outside hours — evenings, weekends, bank holidays — are often the highest-intent enquiries from patients who finally have time to call.

What AI Smart Stack Does For You

Our AI receptionist answers every call the moment it comes in — trained specifically on your business, available 24 hours a day, 7 days a week. Fully managed by us, end to end.

• Answer every call 24/7 including evenings, weekends and bank holidays
• Book, reschedule and confirm appointments in real time
• Answer questions about services, clinicians, fees and locations
• Handle new patient registration enquiries
• Triage urgent vs routine enquiries based on your defined rules
• Send SMS appointment confirmations and reminders
• Handle overflow during peak periods so no caller waits
• Re-engage patients who enquired but never booked

Built Around Your Business

All call data is handled securely and in line with UK and Irish data protection regulations. Callers are informed their call is handled by AI and may be recorded. Full details in our Privacy Policy.

Who We Work With

GP practices, physiotherapy clinics, private hospitals, mental health services, opticians, chiropractors, osteopaths, cosmetic clinics and any healthcare business that values every patient enquiry.